NEED HELP

 Contact us via chat, email, or DM! 30-second response guaranteed.

30-day return policy icon – contact us for hassle-free returns at dimoor.com

30 DAYS RETURN

 Try it out, love it or switch it up in 30 days!

Free shipping icon – contact us for details and joyful shopping at dimoor’s fun store

Free Shipping

 Over $50? Ship for free, party hard!

Social media support icon – contact us via Instagram or Twitter for instant help

Social Slide-In

DMS: Instagram | Facebook

24/7 customer support icon – contact us anytime for round-the-clock help

24/7 SUPPORT

 Day or night, we’re here to save the day!

INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Where’s my order?
  • Track it instantly in your account: Profile → Orders → 🚚 Tracking Rocket
  • Stuck? Contact Us with your order number.
Can I return a product?

Yes! Follow our 3-Step Boomerang Magic:

    1. Pack it with love
    2. Scan the QR code on your receipt
    3. Watch your refund appear like confetti!
When will sold-out items restock?

Hit Notify Me to get pinged faster than a pixelated Mario.

What’s your return policy for online purchases?

We’ve got your back with our 30-Day Return Magic! If your retro game console or quirky decor isn’t sparking joy, just:

  1. Log in to your account → Orders → Start Return
  2. Print the prepaid label 
  3. Send it back—we’ll refund or exchange it faster than a power-up in Super Mario Bros.
    Pro Tip: Contact Us if you need help packing your item (we’re pros at bubble wrap origami!).
Can I exchange a product for a different size/color?

Absolutely! Our Exchange Elves are here to help:

    • For in-stock items, swap directly in your account → Orders → Request Exchange
    • Need help? Slide into our DMs or email support@dimoor.com with your order number and desired swap.
      Bonus: No return shipping fees for exchanges—just pure, joyful simplicity!
Why Choose dimoor Support?
  • Human Heroes: No robots here—just passionate humans who love retro games and quirky decor.
  • 30s Response Pledge: Your time is precious. We reply lightning-fast.
  • Joyful Solutions: Even tricky problems get a sprinkle of dimoor magic.
Feedback Loop
Got an idea for a new product or want to share your dimoor story? Contact Us and let’s co-create something amazing.
"Your happiness is our superpower—let’s spark it together!"
INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS