
30 DAYS RETURN
Try it out, love it or switch it up in 30 days!

Free Shipping
Over $50? Ship for free, party hard!

Social Slide-In
DMS: Instagram | Facebook

24/7 SUPPORT
Day or night, we’re here to save the day!
INFORMATION QUESTIONS
FREQUENTLY ASKED QUESTIONS
Where’s my order?
- Track it instantly in your account: Profile → Orders → 🚚 Tracking Rocket
- Stuck? Contact Us with your order number.
Can I return a product?
Yes! Follow our 3-Step Boomerang Magic:
- Pack it with love
- Scan the QR code on your receipt
- Watch your refund appear like confetti!
When will sold-out items restock?
Hit Notify Me to get pinged faster than a pixelated Mario.
What’s your return policy for online purchases?
We’ve got your back with our 30-Day Return Magic! If your retro game console or quirky decor isn’t sparking joy, just:
- Log in to your account → Orders → Start Return
- Print the prepaid label
- Send it back—we’ll refund or exchange it faster than a power-up in Super Mario Bros.
Pro Tip: Contact Us if you need help packing your item (we’re pros at bubble wrap origami!).
Can I exchange a product for a different size/color?
Absolutely! Our Exchange Elves are here to help:
- For in-stock items, swap directly in your account → Orders → Request Exchange
- Need help? Slide into our DMs or email support@dimoor.com with your order number and desired swap.
Bonus: No return shipping fees for exchanges—just pure, joyful simplicity!
Why Choose dimoor Support?
- Human Heroes: No robots here—just passionate humans who love retro games and quirky decor.
- 30s Response Pledge: Your time is precious. We reply lightning-fast.
- Joyful Solutions: Even tricky problems get a sprinkle of dimoor magic.
Feedback Loop
Got an idea for a new product or want to share your dimoor story? Contact Us and let’s co-create something amazing.
"Your happiness is our superpower—let’s spark it together!"
INFORMATION ABOUT US